Shipping policy
Shipping Policy
1. Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and public holidays). Once your order has been processed, it will be dispatched.
2. Shipping Times
Estimated delivery times:
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United Kingdom: 3–7 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that these are estimated delivery times and may vary due to factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available), allowing you to track your order.
5. Delays
We are not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances such as weather conditions or strikes.
6. Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct. If an incorrect address is provided, we are not responsible for lost or delayed orders.
7. Lost or Stolen Packages
We are not liable for lost or stolen packages confirmed to be delivered to the address provided. If you experience an issue, please contact the courier directly.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.
9. Customs, Duties, and Taxes
For international orders, customs fees, duties, and taxes may apply and are the responsibility of the customer.
10. Contact Information
If you have any questions about your order or shipping, please contact us at:
Sales@smartcasehub.co.uk